Returns & Refunds
Log a Return
Log a return request and wait eligibility confirmation within 24 hours.
Prepare Your Parcel
Prepare your parcel for transport and evaluation.
Parcel Collection
Your parcel will be collected from your address.
Assessment
The Race Republic team will assess the returned items.
Refund or Exchange
If all criteria are met, your item will be refunded or exchanged.
RETURNS
1. RETURN ELIGIBILITY
- You have 7 days from the date of delivery confirmation to request a refund or exchange.
- Refunds or exchanges will not be accepted after 7 days.
- Items must be unused, in original condition, and include all original packaging and manuals.
- Proof of purchase is required for all returns.
- The return request must be submitted through the “Log a Return” form on our website.
- Returns requested via email, WhatsApp, or any other method will not be accepted.
- Items must be securely packaged to prevent damage during return shipping.
2. RETURNS & REFUNDS
A. Product Doesn’t Meet Expectations (Change of Mind)
If you are not satisfied with your purchase and wish to return it:
- For an exchange or refund → A 15% handling fee applies.
- If the item is damaged upon return and not resellable, an additional 15% damage fee will be charged.
No refunds or exchanges on:
- Custom-made or personalized products
- Sale items
B. Wrong Item Received
- If the item matches your order, no return or refund will be accepted.
- If the item does not match your order, we will send a replacement at no cost.
- For an exchange, we cover the return shipping costs.
- For a refund, a 15% handling fee applies (or 30% if damaged upon return).
C. Product Arrived Damaged
- If the damage occurred during shipping, we will send a replacement at no cost.
- For minor issues (e.g., adhesive not sticking properly), we may offer a simple fix, free gift, or partial refund.
- For an exchange, we cover return shipping costs.
- For a refund, a 15% handling fee applies (+15% additional damage fee if the item is unsellable upon return).
3. HOW TO REQUEST A RETURN
- Submit your request via the “Log a Return” form on our website within 7 days of delivery confirmation.
- Once approved, we will provide return shipping instructions.
- Send the item back securely packaged to prevent damage in transit.
- Once received and inspected, we will notify you of approval or rejection of your refund or exchange.
- Approved refunds will be processed within 7-10 working days.
4. SHIPPING & HANDLING FEES
Who Pays for Return Shipping?
✅ We cover return shipping if:
- You received a wrong or damaged item.
❌ You cover return shipping if:
- You are returning an item due to change of mind or if you ordered the wrong item.
- You prefer Race Republic to handle the return shipping, in which case the cost will be deducted from your refund.
Important Notes:
- Items must be securely packaged to avoid damage in transit.
- For items valued over R2000, we recommend using a trackable shipping service or purchasing shipping insurance.
- Race Republic is not responsible for lost or damaged items due to inadequate return packaging.
- If an item is returned damaged and is not resellable, an additional 15% damage fee will be charged.
5. NON-REFUNDABLE ITEMS
🚫 The following items cannot be refunded or exchanged:
- Items purchased on sale
- Pre-ordered or custom-made products
- Altered or personalized products
6. DELAYED OR MISSING REFUNDS
- If you haven’t received a refund within 10 working days of approval, first check with your bank.
- If the bank has no record of the refund, contact us at orders@racerepublic.co.za.
7. POLICY SUMMARY
- Return Window: 7 days from delivery confirmation
- Handling Fee: 15% for all returns
- Damage Fee: Additional 15% if the returned item is damaged
- Non-Refundable Items: Sale items, custom-made products
- Return Request Method: Must be submitted via Log a Return form
- Refund Processing Time: 7-10 working days
8. CONTACT INFORMATION
For any queries related to this policy, please email us at orders@racerepublic.co.za.